By purchasing from Rare Plant Obsession, you agree to the following terms. We are committed to fairness, transparency, and protecting both our business and the living plants we ship. Plants are living, temperamental beings. Each one is unique and may respond differently to transit, temperature shifts, and climate changes. We package carefully and thoughtfully, but we cannot control how a plant reacts once it leaves our facility.

All live plant sales are final. No refunds, Purchasing a plant means you accept natural variation and understand that cosmetic imperfections, minor leaf damage, or shipping stress may occur. Orders cannot be canceled after they’re placed. We reserve the right to cancel any order at our discretion, especially in cases of suspected fraud or if a buyer is on a known “do not sell” list due to previous issues or community reports.

We offer a Live Arrival Guarantee under strict conditions: you must provide a clear unboxing video and timestamped photos within 24 hours of carrier-marked delivery. The plant must remain in its original packaging until photos and video are submitted. Tampering, repotting, or removing from original conditions before contacting us voids this guarantee. Guarantee will grant buyer a replacement if available or store credit.

Please allow your plant at least 14 days to acclimate before making any changes. Do not repot or disturb the soil during this period. Let it adjust to your home’s light, humidity, and temperature. After the acclimation window, you can transition it into new soil that suits your personal watering routine and climate.

We ship within 14 business days. Delays caused by weather, holidays, or natural disasters are out of our control and may delay orders up to 7 additional business days. Our top priority is ensuring the plant arrives healthy — not rushing it out to meet unrealistic shipping expectations.

These terms are subject to change at any time without notice. By purchasing, you agree to the most current version listed on our website.

may 5 2025